Booking Policies for Holliday Homes

  • Full payment is due 60 days before stay commences.
  • Booking will not be confirmed until 50% deposit has been received.
  • Cancellation within 60 days of the scheduled start of stay results in a cancellation charge amounting to 100.0% of the total booking charge.
  • We are required to take a valid credit card for security at the time of booking or on arrival at the house, in the event of any damage to the property. The property will be checked the day of departure and the guest will be notified immediately should a charge need to be taken from the card. (We accept Visa and MasterCard).
  • Should a reserved property become unavailable, due to unanticipated conditions out of our control such as the sale of the property – we are unable to accept any liability for such an occurrence, financial or otherwise. In the event of such a situation occurring, every effort will be made to find alternative comparable accommodation for the intended dates of stay or if no alternative is available we reserve the right to cancel the booking on behalf of the owner. All unused rental fees and charges will be refunded. No further compensation will be offered.
  • Guest(s) making a booking must be over 25 years of age.
  • Please report any breakages to the Manager immediately.
  • A standard exit clean is charged of $150; however you are expected to leave the property in a satisfactory state. Excessively littered and/or dirty conditions at departure will result in extended housekeeping hours being charged. This may include carpet cleaning or excessive rubbish removal for example.
  • Each property has a maximum number of guests as follows:
    • Ataahua Lodge:  10 occupancy
    • Kereru Lodge:  10 occupancy
    • Tui Bach:  10 occupancy
  • All properties are residential dwelling and no parties or events are to be held without prior consent from the owners or Manager.
  • Smoking is not permitted.
  • Loss of house keys and/or garage remote will incur a charge.
  • No pets or animals are permitted.
  • Holliday Homes accept no responsibility for any loss/damage or injury to guests or their property and we recommend you to arrange your own travel insurance prior to your stay.
  • Whilst the owners strive to maintain all facilities and appliances in full working order, in the event of any malfunction, we will do our best to rectify the problem as soon as possible.
  • Local phone calls are free of charge.
  • Additional services are available on request of booking.
  • Check in time is 2:00pm/ Check out time is 11:00am. We can allow early arrivals and late departures on request if available and with advance notice.